FAQ

Default solution folder, feel free to edit or delete it.

Can I upgrade over my existing version of an SRT Product?
When upgrading to a new release of an SRT product (Titan FTP Server, Cornerstone MFT Server, WebDrive, DMZedge), you can install the new version directly ov...
Fri, 22 Jan, 2016 at 1:28 PM
How to determine which program is using a given port
Go to a command prompt and run: netstat -a -n -p tcp -b This will show all services running, protocal used, local and foreign address, state and ...
Fri, 22 Jan, 2016 at 1:30 PM
PSFTP -la returns general information
Problem: When using the command line PSFTP utility, issuing an LS -al command does not return any additional information from the Titan/Cornerstone SFTP Ser...
Mon, 25 Jan, 2016 at 1:01 PM
What is the difference between Active (PORT) mode and Passive (PASV) mode?
Active (PORT) mode: In active (port) mode the FTP client specifies the data port that the FTP server is going to connect on and waits for the FTP server...
Tue, 26 Jan, 2016 at 4:08 PM
Troubleshooting - set logging level to debug
If you are experiencing problems with your server, please set your logging level to "debug" (change your rotation schedule to daily so the...
Mon, 25 Jan, 2016 at 9:21 AM
New License
If you have a new registration code for your product, to activate the new features, change licensing activation codes: Run the Admin program On...
Mon, 25 Jan, 2016 at 9:45 AM
What limitations does the Trial version have?
Every feature is available during your trial mode. 
Fri, 5 Feb, 2016 at 4:34 PM
What is the Check for Updates URL?
The check for updated URL differs slightly for each SRT product.  The list is below: WebDrive - https://www.webdrive.com/cgi-bin/webupdatewiz.cgi Ti...
Tue, 7 Mar, 2017 at 3:13 PM
Where are my Registration Codes and license activations?
Help! Where is my reg code/product license key? How do I login to the Helpdesk? When you install a new product, you'll need to enter your registrat...
Mon, 7 Aug, 2017 at 4:44 PM
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