Problem: Some users are not able to access Titan FTP Server from Internet Explorer. The hourglass will appear for a short time, then nothing will appear.

Solution: This usually happens when Titan is installed behind a firewall, router, or cable/dsl modem and IE has not been configured to run in Passive Mode. IE should be configured to use "Passive FTP," which can be set on the Advanced tab of your IE Internet Options dialog. Also, if Titan FTP Server is behind a firewall/router/cable/dsl modem, you'll need to ensure that Titan and the router are configured correctly. Under your server go to the Connections node. On the Connections Advanced tab you will see a check box that reads "Allow PASV mode connections". Make sure this box is checked.