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Unable to activate 2nd license

We had 2 Titan FTP licenses installed.  We decomm'd those servers and replaced them with new ones.  I was able to activate the license on one of the servers, but not the 2nd one.  I visited the portal to manage the licenses and noticed that the 2nd license was still activated to one of the older servers so I deactivated it.  I'm still unable to activate the 2nd license.

How can I get some help in resolving this issue?


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